FAQ

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Go direct to the source by emailing the information wizards who populate our GRADWEAR Customer Support Team by clicking HERE!

GRADWEAR assists students in spreading school spirit with premium-quality custom decorated apparel. With GRADWEAR, you choose a bespoke style to rock for decades to come. Grounded in principles such as simplicity, security, and premium quality, GRADWEAR is the complete e-commerce platform for spirit-raising apparel, ideal for students and their school reps.

With years of experience and a team of excellent partners, GRADWEAR is the best source for decorated apparel. For students, we offer exceptional quality and affordability. And for school reps, our one-stop, turn-key platform manages all logistical details including (but not limited to) design, delivery, and tracking, removing hiccups, delays, and quality concerns.

Deadlines are essential to GRADWEAR for maintaining the highest quality while upholding timeline commitments. Please do your best to meet them. That said, extensions may be possible on a case-by-case basis, contact us for more information Here

Once an order has been submitted, GRADWEAR works diligently to meet delivery deadlines. Post-order modifications to sizes and colours inevitably slow this process and are not always possible. Please ensure your order is correct at time of submission. However, if unforeseen circumstances make an order change imperative, the GRADWEAR Customer Support team will do its best to accommodate changes.

No. However, since copyright laws do not extend to decorated apparel, it is possible that a third-party could appropriate a coveted design. Our advice is to ensure your amazing design work is also visibly proprietary.

Yes. Your privacy and security are top priorities at GRADWEAR. That’s why we rely on the most advanced security features available online. Your transactions are fully protected, as is your personal information.  

Proudly Canadian in provenance, GRADWEAR is currently expanding into markets beyond North America! Want to know if GRADWEAR is available where you live? Contact us Here

We accept the usual suspects: PayPal, VISA, MasterCard, American Express. Visit any Shopify-powered online store for details.

At GRADWEAR we strongly believe in print. We get excited about how words and images on paper can communicate so powerfully. Nevertheless, we do not have a printed catalogue because, you guessed it, we like to keep things digital.

For now, polite and charming email messages are the one and only way to contact GRADWEAR Customer Support. Have you noticed that we like to keep things digital? customersupport@gradwear.ca

That depends. Shipping to your school’s GRADWEAR Representative is free. And if you play your cards right, your Rep will probably hand deliver the goods to you, no questions asked. Shipping directly to your preferred address, however, is not free. You’ll be given options for shipping at checkout when placing an order.

Ok, so you’re breathless with anticipation, but GRADWEAR quality cannot be had with the immediacy of, say, pepperoni pizza or a ride on Uber. Remember, we make everything from scratch, so kindly allow 6 to 8 weeks from the Order Deadline for manufacturing, production, and shipping.

Easy peasy. Just sign up for the GRADWEAR Spirit List by sending us your email address. You’ll automatically get all the inside knowledge on everything that’s new and exciting at GRADWEAR.

You’re in a tough spot here. There can be only ONE GRADWEAR Rep per school. So if you have a rival, maybe arrange a hotdog-eating contest or simply debate it out over near the vending machines.

Of course not! Simply send us a doctor-certified x-ray image of your dog’s stomach contents clearly showing your devoured homework and you can keep your GRADWEAR apparel!

A detailed sizing chart, available for every GRADWEAR garment in the product description area, should take the guesswork out of sizing.

Ours is a digital world—and GRADWEAR is 100% digital, available only through the GRADWEAR online store. Why? We have adopted this model to maximize your ability to customize, order, and sell your decorated apparel with extreme simplicity and utmost efficiency.

We can—and we promise not to laugh. If you lack visual skills or if you have a design vision that cannot be achieved using the GRADWEAR Design Lab, ask our GRADWEAR Customer Support team about placing one of our in-house design magicians on your team.

Besides choosing from a range of vibrant colours, GRADWEAR gives you two main style/design options for decorating your apparel: traditional twill embroidery or screen printing. Designs are created by your school’s GRADWEAR Representative. Hopefully, that’s you! And if custom design is not your thing, check out the GRADWEAR Exclusive Collection.